Tech support E-mail: sd@vas.expert
Phone number: +31 20 889 33 88
When contacting support, please indicate access to the server for prompt response.
Create a separate user: vasexpertsmnt
Set ssh access restriction: 45.151.108.0/22, 94.140.198.64/27, 78.140.234.98, 193.218.143.187, 93.100.47.212, 93.100.73.160, 77.247.170.134, 91.197.172.2, 46.243.181.242
Support and Subscription (SnS) includes:
* - it is possible to purchase extended support:
The service level (SLA) for different types of support is described in the document.
Within the technical support, assistance in configuring and troubleshooting is provided only on the side of the Stingray SG hardware-software complex. In case of difficulties in setting up network equipment on the operator's network, we offer paid hourly assistance from engineers (at night the cost of work doubles). Night work rules.
The tech support is activated by the partner's request, according to the term of the active agreement or since paying a bill.
The following information is required for activation:
It is possible to activate the access for two employees per one agreement, if other conditions are not specified explicitly.
VAS Experts reserves the right to refuse to develop projects for clients without active technical support.
VAS Experts reserves the right to refuse technical support or project support to clients who do not comply with the license conditions, incl. exceed the allowable traffic (including data from the built-in error monitoring system).
The cost of technical support services is calculated based on the cost of the license at the time of invoicing.