Night work rules
- all work is carried out via the SD (service desk)
- to carry out the work, SSH access must be provided (or teamviewer, less preferable), access must be checked by an employee and confirmed before agreeing on the time of work
- - before carrying out the work, the customer must inform SD about his readiness 15 minutes in advance (or other messengers like Skype/Telegram, if agreed beforehand)
- if there is no answer within 10 minutes, call the main telephone, then call the reserve number
- Attention! If there is no contact with the engineers, the work should be rescheduled
- If a positive response is received from the engineers, then the work is carried out in accordance with the work plan
- When the work is finished, the customer notifies SD and indicates in the notification if there are any questions or claims.